Customers who would rather write
They send a message instead of filling a form, and still get the next step.
ConnectionsWhatsApp
Your WhatsApp Business messages, next to all the others.
Your WhatsApp Business number joins Conversations. Your agent answers the usual questions with your approved information and passes the rest to you.
Works with a number on Meta's WhatsApp Business Platform. Connecting depends on Meta's setup for your business.
Where most of your customers already are.
Next to Instagram and your site
One list for every channel, with the same states everywhere.
A button on your link page
The WhatsApp button on your page lands in the same inbox.
The phone never stops, and nothing is written down.
Orders, prices and hours arrive all day in one phone. Someone has to answer, and nobody else can see what was promised.
Without an agent, every time
Answer prices and hours againall day
Pass the phone to whoever is freeevery time
Find a promise made last weekscrolling
Reply after 24 hoursnot allowed
Messages answered late close fewer sales, and a missed window cannot be reopened by you.
Your agent takes the usual questions.
It answers from what you approved, inside WhatsApp's rules, and hands over when a person is needed.
- Answers prices, hours and delivery questions
- Sends your order, booking or form link
- Passes the conversation to you with the context
- Tells you which chats are close to the reply window
“Show me the WhatsApp conversations waiting for an answer and draft replies for the usual questions.”
Found 6 conversations waiting
Drafted 4 replies about prices and hours
Left 2 that need you
4 drafts ready to reviewApprove each one, or reply yourself in Conversations.
From a message to an order.
- Conversations
- Link page
- Booking
- Telegram
A WhatsApp message lands in Conversations, gets the right link, and you hear about it on Telegram if it needs you.
Inside WhatsApp's rules.
The 24 hour window
Replies go out within 24 hours of the customer's last message, as WhatsApp requires.
No cold messages
Your agent answers people who wrote to you. It never starts a conversation on its own.
Your number stays yours
Disconnect any time. The conversations already received stay in your workspace.
What people ask before starting.
Does it work with the regular WhatsApp Business app?
It works with a number on Meta's WhatsApp Business Platform, which is set up through Meta.
Can my team answer too?
Yes. Anyone with access to Conversations sees who is waiting and can take over.
What happens after 24 hours?
WhatsApp closes the window. The conversation stays in the list, marked, until the customer writes again.
One number, answered from one screen.
Connect WhatsApp and let your agent take the usual questions.
Connect WhatsApp